Refund policy

Returns Policy

Bailiwick Botanicals® is committed to you being fully satisfied with your purchases.  If you change your mind or receive a defective product, you can return it to us for replacement or refund.  Please take the time to read the return policy before you place your order.

Faulty goods on arrival

  • On the rare occasion a product you have received from us is defective on arrival, you are entitled to a replacement or refund;
  • Please notify of any faults and defects as soon as you become aware of them;
  • All items sent to us must include the original invoice;
  • Bailiwick Botanicals® will dispatch a replacement or issue a refund, as soon as our Returns Department has received the product and confirmed the defect.

Change of mind

  • Should you wish to return your purchase, you must notify us of your intent within 14 days of receiving the order by contacting  You are entitled to a full refund for the product(s) but shipping costs will not be refunded;
  • The product(s) must be returned in their originalunused condition, unopened with wrapped or sealed packaging for us to accept a return;
  • Vaporizers sold at Bailiwick Botanicals® are meant to be used orally which means they classify as hygienic goods and are not returnable due to health regulations if the seal has been broken and/or they have been used before you changed your mind.  Your statuary rights are not affected;
  • It is the responsibility of the customer to return the product(s) to Bailiwick Botanicals, Ocean Yard, Route de la Garenne, St Peter Port, Guernsey, GY1 2RH and bear any associated costs with it;
  • Refunds will only be processed once the product(s) has been received by Bailiwick Botanicals® and our Returns Department has checked that the product(s) is sealed and not used;
  • A copy of the original invoice must be included in the package sent back to Bailiwick Botanicals®;
  • All refunds will be made to the same account and with the same payment method that was used to place the order.

We have aimed to show the highest quality images of products to give you the best possible reflection of the item you are purchasing. We also offer you a request & contact service - so if you are in any doubt you can ask for more information before placing your order and we are more than happy to supply you with further details.